Warranty Policies

1. Duration of warranty:

All products sold by SM INTIMATE have a one- year warranty from the date of purchase.

2. Requirements to request the guarantee:

  • Clear images or videos: The customer must submit photos or videos that clearly and in detail show the damage to the product. This is to be able to correctly diagnose whether the problem is covered by the warranty.
  • No evidence of abuse or misuse: The product must not show signs of abuse, misuse or improper handling by the customer.

3. Warranty conditions:

  • Technical diagnosis: Our suppliers' technical department will evaluate the product and determine whether the failure is due to a quality or manufacturing defect.
  • Use of lubricants: The customer must take into account that silicone lubricants should NOT be used with silicone toys , as they can cause irreparable damage that will not be covered by the warranty.

4. Cases not applicable to warranty: The warranty does not cover:

  • Damage caused by misuse, abuse or improper handling of the product.
  • Damage from using incompatible lubricants (e.g. silicone lubricants with silicone toys).
  • Other specific cases mentioned in the description of each product.

5. Procedure for sending the guarantee :

  • Product destruction: Once the warranty is approved, the consumer must send a video showing the destruction of the product to avoid cross contamination.
  • Warranty Shipping: After receiving proof of destruction, we will proceed to send the replacement or equivalent product.

6. Product out of stock:

In the event that the claimed product is out of stock, the customer will receive a credit for the value of the purchased product, which can be used to purchase another product from the store.

7. Shipping cost:

CORRECT FORM:

7. Shipping cost:

The shipping cost of the replacement product will be borne by SM Intimate.