• Hand wash.
• You should use toy cleaner or hand soap.
• Do not tumble dry, do not towel dry, allow to dry naturally.
• Do not twist.
• Do not store with other toys.
• Protect it with its own case.

They are mostly made of medical silicone, this is an antibacterial material, free of latex and toxins.

Medical grade silicone refers to a high-quality type of silicone that has been tested, is hypoallergenic, and therefore 100% safe for body tissues.

No. Depending on their composition and how they are used, some oils may leave residue if they contain ingredients such as fragrances, parabens, or unnatural oils that are not absorbed well.

If an oil is not absorbed well or leaves residue, it can upset the vaginal pH balance, which can increase the risk of yeast or bacterial infections.

This is why at SM Intimate we do not recommend using oils on intimate areas.

In our catalogue you can find an oil that contains water, which produces a much faster and more adequate absorption. This oil is for the body, not suitable for intimate parts and it is recommended to apply a small amount to an area of ​​the body for the first time to confirm that it does not cause any type of allergic reaction.

Most of the sexual health accessories you'll find at SM Intimate are waterproof. They have IPX7 certification, which indicates that a device can be submerged in water up to 1 meter deep for 30 minutes.

There is also IPX6, a certification indicating that a device is protected against powerful water jets. This certification originates from the International Electrotechnical Commission (IEC).

The IPX6 certification is useful for devices that are used in challenging conditions, such as at the beach, in a kayak, or in a downpour. However, it is not submersible.

We recommend reading this information, you can find it in the description of each product.

No, lubricants suitable for your sexual health accessories must be water-based. Silicone-based lubricants can cause irreversible damage to the products. This type of damage is not covered by the warranty.

Orders are processed and confirmed within 24 business hours (Monday - Friday), excluding holidays. If an order is placed over the weekend or on a holiday, processing will begin the next business day.

In the event of any delay in processing the order, we will contact the customer as soon as possible.

In Medellín, deliveries are made every day. For the rest of the country, the estimated delivery time is 2-5 business days from the moment the customer receives confirmation of the order.

We will share with you the carrier's guide where you can track your order. For orders in the city of Medellín, you can request information through our communication channels:

Email: customersmintimate@gmail.com

Whatsapp: +57 (323) 408-9186

We want to create a complete shopping experience for our customers, with a black, sober, fine and elegant box, which represents the identity of the brand without leaving aside one of our pillars, which is discretion.

Through our communication channels:

Email: customersmintimate@gmail.com

Whatsapp: +57 (323) 408-9186

• Credit and debit cards (VISA, Mastercard, American Express).
• PSE.
• Cash payments with Efecty and Baloto.
• Zelle and PayPal.

We are a virtual intimate wellness store, with our distribution center in the city of Medellín.